Blar i UiS Brage på forfatter "Bakketun, Mats"
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Digital ordering – will it remain a valuable asset for the service industry after the pandemic?
Bakketun, Mats (Master thesis, 2022)The purpose of this thesis was to explore how QR-codes have affected both guest experiences, and how it affects daily operations in the service industry. The Five Aspect Meal Model (Gustafsson et al., 2006) was reviewed ...